Refund policy

TINY TRUNKS LIMITED

Returns & Refund Policy

Last updated: 4 May 2026

1. Our Commitment

At Tiny Trunks, we want you to love what you receive. If something isn't right, we're here to help. Please read our returns policy carefully before making a purchase.

 

2. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns unless the item is faulty or not as described.

 

3. Eligibility

To be eligible for a return, items must:

• Be in their original, unworn, and unwashed condition
• Have all original tags attached
• Be returned in their original packaging where possible
• Not show signs of wear, damage, or alteration

We reserve the right to refuse returns that do not meet these conditions.

 

4. Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or damaged after receipt
• Items returned outside the 30-day window without prior agreement
• Gift cards

 

5. How to Return

To initiate a return, please contact us at support@tiny-trunks.com within your 30-day window. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions.

 

6. Return Shipping Costs

Unless the item is faulty, incorrectly sent, or not as described, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit on the way back to us.

If the item is faulty or we made an error with your order, we will cover the return shipping cost and provide a prepaid label.

 

7. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days. Please note that your bank or card provider may take additional time to post the credit to your account.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

 

8. Exchanges

We do not currently offer direct exchanges. If you would like a different size or item, please return the original item for a refund and place a new order.

 

9. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us at support@tiny-trunks.com within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.

 

10. UK Statutory Rights

If you are a UK consumer, you have the right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013, without giving a reason. Our 30-day policy is more generous than this statutory right. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

 

11. International Returns

For international returns, the same conditions apply. Please mark your return parcel clearly as a 'Returned Goods' to avoid customs charges. We are not responsible for any customs fees or import duties incurred on return shipments.

 

Questions? Contact us at support@tiny-trunks.com