Privacy policy

TINY TRUNKS LIMITED

Privacy Policy

Last updated: 4 May 2026

1. Who We Are

Tiny Trunks Ltd ("we", "us", "our") operates the website tiny-trunks.com. We are the data controller for the personal data we collect from you. For any privacy-related queries, contact us at support@tiny-trunks.com.

 

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: your name
• Contact data: email address, postal address, phone number
• Transaction data: details of purchases you make and payments processed
• Technical data: IP address, browser type, device information, cookies and usage data
• Marketing data: your preferences for receiving marketing from us

 

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you when you place an order, create an account, sign up to our email list, or contact us
• Automatically via cookies and analytics tools when you browse our website
• From third-party payment processors (Shopify Payments, PayPal) when you make a purchase

 

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Send you order confirmations, shipping updates, and customer service communications
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and product offerings
• Comply with legal obligations

 

5. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: to fulfil orders you have placed with us
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications (which you can withdraw at any time)
• Legal obligation: where required by law

 

6. Cookies

Our website uses cookies to enhance your experience and collect analytics data. These include essential cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and marketing cookies (to deliver relevant advertising). You can manage your cookie preferences via the cookie banner on our website.

 

7. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our business, including:

• Shopify (our e-commerce platform and payment processor)
• PayPal (payment processing)
• Klaviyo (email marketing)
• Royal Mail and courier partners (order fulfilment)
• Google Analytics and Meta (website analytics and advertising)

All third parties are required to process your data securely and only for the purposes we specify.

 

8. International Transfers

Some of our third-party service providers are based outside the UK or EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

 

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years in line with HMRC requirements. Marketing data is retained until you unsubscribe.

 

10. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate data
• Right to erasure: ask us to delete your data in certain circumstances
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: receive your data in a portable format
• Right to object: object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us at support@tiny-trunks.com. We will respond within 30 days.

 

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. The latest version will always be available at tiny-trunks.com/policies/privacy-policy.

 

Contact: support@tiny-trunks.com | tiny-trunks.com